Comments on: Dell Finally Recalls My Inspiron “Crap-Top” http://blog.james-carr.org/2006/08/15/dell-finally-recalls-my-inspiron-crap-top/ Rants and Musings of an Agile Developer Sat, 22 Nov 2008 05:25:29 +0000 http://wordpress.org/?v=2.6.1 By: James Carr http://blog.james-carr.org/2006/08/15/dell-finally-recalls-my-inspiron-crap-top/#comment-100 James Carr Thu, 17 Aug 2006 03:37:28 +0000 http://blog.james-carr.org/?p=35#comment-100 Indeed. My parents recently got a new desktop to them, which had a lot of issues out of the box (Internet Explorer would not even work). The hard drive began to get so loud it was unbearable and they had to send it in and get it replaced. Used to be such a good brand in the past, but with all the bad experience my family, friends, and myself have had, I doubt I will ever buy from them again. :( Indeed. My parents recently got a new desktop to them, which had a lot of issues out of the box (Internet Explorer would not even work). The hard drive began to get so loud it was unbearable and they had to send it in and get it replaced.

Used to be such a good brand in the past, but with all the bad experience my family, friends, and myself have had, I doubt I will ever buy from them again. :(

]]> By: Nina http://blog.james-carr.org/2006/08/15/dell-finally-recalls-my-inspiron-crap-top/#comment-99 Nina Thu, 17 Aug 2006 03:15:14 +0000 http://blog.james-carr.org/?p=35#comment-99 Totally agree with your comment on Dell. My poor 65-year old mother bought a Dell laptop from Dell UK 6 months ago. It's been a constant hassle ever since: - it took a ridiculous 2 months to deliver the laptop - on reciept laptop didn't work...reboot, blue-screen, frozen apps you name it - another 2 months with Dell to find out windows installation is corrupted. Dell sent wrong re-installation CD's after another 3 weeks wait. and probably worst of all... - 20 or more calls to Dell and the issue still hasn't been resolved. The case has been "escalated" to 5 different managers none of which have resolved this issue. Dell won't replace the brand-new, useless laptop after 6 months of issues. Wondering if anyone has a good recommendation for how to "officially" complain about Dell service? Seems their customer service has deteriorated to all-time low. Totally agree with your comment on Dell. My poor 65-year old mother bought a Dell laptop from Dell UK 6 months ago. It’s been a constant hassle ever since:
- it took a ridiculous 2 months to deliver the laptop
- on reciept laptop didn’t work…reboot, blue-screen, frozen apps
you name it
- another 2 months with Dell to find out windows installation
is corrupted. Dell sent wrong re-installation CD’s after another
3 weeks wait.
and probably worst of all…
- 20 or more calls to Dell and the issue still hasn’t been resolved.
The case has been “escalated” to 5 different managers none
of which have resolved this issue. Dell won’t replace the
brand-new, useless laptop after 6 months of issues.

Wondering if anyone has a good recommendation for how to “officially” complain about Dell service? Seems their customer service has deteriorated to all-time low.

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