The State of Online Captioning (as of 12/2008)
November 30th, 2008 by James CarrAs someone with a hearing impairment, I have stated in the past my frustration at the total lack of captions in the online world. Although network channels and television stations are required to provide closed captioning as per FCC regulations, online video is completely free of this requirement… which leads to many interesting videos with no captions.
I’ve blogged about this in the past, and at that time closed captioning for online content was in a sad, sad state. NBC, for example, had poor captioning only for selected content and no captions for some of my favorite shows like The Office. Luckily, this has changed! Heroes, which once displayed their captions to the side and in a poor sync with video, now displays captions just like on T.V. Further, I have yet to come across a show on nbc.com that I watch that doesn’t provide captions!
But it doesn’t stop there. One of my favorite online shows, Dr.Horrible, provided captions… and many are following the trend. Hulu, Veoh, and Youtube have closed captioning available if the content provided desires to provide it. Score one for the hearing impaired crowd!
Unfortunately, a lot of the video online that I really enjoy has yet to provide captions. TED currently does not provide captions for their talks, yet if this job posting is any indication they will have closed captioning in the very near future. YouTube may provide the ability for closed captioning, but many of my favorite technically themed videos (specifically, Google Tech Talks) still do not provide captions.
Overall, today things are quite a bit better than they were last year, and it seems that it will continue to improve. I’ll be really happy when TED talks provide captions, and even happier if Google Tech Talks begin to provide captions as well. The pushback is that it can be difficult to get a full time captioner to caption user generated content… it can be quite costly for businesses or providers that don’t have the resources to devote to captioning their videos.
What I’d like to see in the future? Perhaps an optional “Community Provided Captions” for online content… if the content provider is unable to provide captions, a youtube or hulu user can opt for captions provided by the community at large (while knowing these may be a little inaccurate). While not ideal, and frankly it’d be better to just display delayed transcripts for the captions, it’d still help open up content for the hearing impaired.
I’m very enthusiastic about closed captioning for online content in 2009… last year, I was very pessimistic. ![]()









